Refund policy

Return & Exchange Policy

Thank you for shopping at Baksaa.com. By making a purchase, you acknowledge that you have read, understood, and agree to the following terms and conditions:

📦 Return & Exchange Process

  • Return or exchange requests must be initiated via the ‘Return or Exchange’ option available in the website footer.
  • We strive to make your shopping experience seamless and enjoyable. Kindly read through these guidelines before placing an order.

🔁 Returns

  • Refunds for returned items will be processed either to the original payment method or to the bank account details provided by you at the time of your request.
  • We will arrange a reverse pickup within 1–3 business days of confirming your return request—at no additional cost.
  • Once the product reaches us (usually within 6–7 business days), and if it meets the return conditions, we will initiate the refund within 2–3 business days.
  • In case of return, submit Return request form.

🔄 Exchanges

  • If the selected exchange item is of higher value, you will be required to pay the price difference.
  • If the selected item is of lower value, we will refund the balance to your original payment method.
  • If the requested exchange item is unavailable, we will offer you the best possible alternative or initiate a refund.
  • The full exchange process typically takes 10–15 business days.
  • Once an order has been exchanged, it cannot be returned or exchanged again.
  • In case of exchange, submit Exchange request form.

🌍 International Orders

  • Returns and exchanges are not accepted for international orders at this time.

🚫 Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Gift Cards
  • Customized Products
  • Items purchased during a sale or promotion

✅ Return & Exchange Eligibility Criteria

To qualify for a return or exchange:

  • The product must be unused and undamaged
  • It must be returned in its original packaging
  • All original tags and labels must be intact

⚠️ Damaged, Defective, or Incorrect Items

In the rare event that:

  • An item is damaged in transit
  • There is a manufacturing defect
  • An incorrect product is delivered

We will replace the item at no additional cost, provided a request is made within the stipulated return window.

📮 Self-Shipping Instructions (If Reverse Pickup Not Available)

If reverse pickup is unavailable in your area, you may self-ship the product to the address below within 5 days of raising the return request:

Sourbh Fashion Private Limited
B-3, Vijay Laxmi Tower, Central Spine Road,
Vidyadhar Nagar, Jaipur,Rajasthan - 302039

Please include a slip with your Order Number and Return ID inside the package.

Share your courier details with us at baksaateam@gmail.com or via WhatsApp: +91-9714045467

Note: Self-shipped returns received after 5 days of the request will not be accepted.

We will notify you via email once the returned product is received and inspected at our warehouse.